Welcome to REAL-TEMP 
A RT Product
A RT ProductRapid Response
Upon receiving customer repair requests or technical consultations, we respond in a timely manner. We initially assess the situation via phone and online communication, and provide basic guidance and troubleshooting suggestions.
On-site Maintenance
For equipment failures that cannot be resolved remotely, we arrange professional technicians for on-site service based on actual conditions and strive to shorten arrival time. All maintenance work is carried out in strict accordance with standard procedures to ensure service quality and operational safety.
Remote Support
Relying on online technical platforms, we offer remote diagnosis, operational guidance, system debugging and other services to efficiently resolve non-hardware faults and daily operation inquiries, reducing customers’ time and communication costs.
Spare Parts Supply
We maintain a complete inventory of commonly used spare parts and provide standardized spare parts supply services. Delivery schedules are reasonably arranged according to part types and stock levels to ensure smooth equipment maintenance progress.
Technical Training
We provide professional training covering equipment operation, daily maintenance and basic troubleshooting. Training forms and contents can be customized to meet customer needs, helping users improve equipment operation and management capabilities.
Regular Follow-up
After equipment delivery and commissioning, we conduct regular customer follow-ups to check operating status, user experience and service demands, so as to continuously optimize service procedures and technical support solutions.
Warranty Guarantee
Within the agreed warranty period, free maintenance or spare parts replacement will be provided for eligible equipment failures (excluding damage caused by human error or force majeure), fully protecting customers’ legitimate rights and interests.
TEL: 010-8249 1379
MOB: 138 1021 6320
E-mail: rtptech@sina.cn
Contact Person: Ms. Zheng
